Last Updated: [Insert Date]

Thank you for shopping at BINOCHE STORE. We want you to love every piece you order. If something isn’t quite right, we’re here to help.

1. Our Return Promise

We accept returns on most items within 30 days of delivery–. If you’re not completely satisfied with your purchase, simply return it to us in its original condition for a full refund (excluding original shipping charges) or an exchange–.

2. Eligibility Conditions

To be eligible for a return, your item must meet the following conditions:

  • Unworn and unwashed – no visible signs of wear, stains, or odor

  • Original tags attached – all brand and care tags must still be in place

  • Original packaging – returned in the original poly bag or box when possible

  • Return initiated within 30 days of the delivery date–

3. Non-Returnable Items

The following items cannot be returned or refunded–:

  • Final sale or clearance items (clearly marked on the product page)

  • Intimates, lingerie, and swimwear (for hygiene reasons)

  • Items damaged after delivery due to customer handling

  • Gift cards (digital or physical)

4. How to Initiate a Return

Step 1: Log in to your account and go to My Account > Orders.
Step 2: Locate the order containing the item(s) you wish to return.
Step 3: Click “Request a Return” and follow the on-screen instructions–.
Step 4: You will receive a return authorization and a prepaid shipping label via email (if applicable).
Step 5: Pack your item securely, attach the label, and drop it off at the carrier’s location.

Guest Checkout? No problem. Email us at [Insert Customer Support Email] with your order number and we’ll guide you through the process.

5. Return Shipping Costs

Scenario Who Pays
Item is defective or we sent the wrong item We pay – we’ll provide a free return label–
Item doesn’t fit or you changed your mind You pay – return shipping cost is deducted from your refund, or you can use your own carrier–
Exchange for a different size/color You pay – return shipping for the original item; we’ll cover shipping for the replacement

6. Exchanges

Want a different size or color? We offer free exchanges subject to availability–. Follow the same return request process and select “Exchange” as your return type. Once we receive your return, we’ll ship the replacement item at no additional shipping cost.

If the requested size/color is out of stock, we’ll issue a full refund instead.

7. Refund Processing

Once we receive and inspect your return (typically within 3 business days of arrival)–:

  • Refunds are issued to your original payment method (credit card, PayPal, etc.)

  • Please allow 3–5 additional business days for the refund to appear on your statement (depending on your bank)

  • Original shipping charges are non-refundable

  • You will receive a confirmation email once your refund is processed

8. Damaged, Defective, or Incorrect Items

We take quality seriously. If your item arrives damaged, defective, or is not what you ordered:

  1. Contact us within 7 days of delivery at [Insert Customer Support Email]

  2. Include your order number and photos of the issue

  3. We’ll arrange a free return label and send a replacement or issue a full refund — your choice–

9. Cancellations

Changed your mind after placing an order? We process orders quickly, but if you contact us within 1 hour of placing the order, we may be able to cancel it before fulfillment. After that, please follow the standard return process once the item arrives.

10. Contact Us

If you have any questions about our return policy, need help with a return, or want to check the status of a refund:

📧 Email: [Insert Customer Support Email]
📬 Mail: [Insert Your Business Address for Returns]
📞 Phone: [Insert Phone Number, Optional]

Please include your order number in all correspondence for faster service.