Orders & Payment

1. How do I place an order?
Simply browse our collection, select your size and color, click “Add to Cart,” and proceed to checkout. Follow the prompts to enter your shipping and payment details. You’ll receive an order confirmation email right away.

2. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All transactions are securely processed.

3. Will I be charged sales tax?
Sales tax is calculated at checkout based on the shipping address and applicable state and local tax rates. The final total will be shown before you complete your purchase.

4. Can I change or cancel my order after placing it?
We process orders quickly. If you need to change or cancel, please contact us within 1 hour of placing the order. After that, we may not be able to make changes, but you can always return the item once received.

Shipping & Delivery

5. How much does shipping cost?
We offer free standard shipping on orders over 75(oraspecificthreshold).Forordersbelowthat,aflatrateofX applies. Expedited shipping is available at an additional cost.

6. How long does shipping take?
Standard shipping typically takes 3–7 business days within the contiguous U.S. Express shipping takes 1–3 business days. You’ll receive a tracking number once your order ships.

7. Do you ship internationally?
Currently we ship only within the United States, including Alaska and Hawaii (with possible extended delivery times). We do not ship to P.O. boxes or APO/FPO addresses at this time.

8. Can I track my package?
Yes, you will receive a shipping confirmation email with a tracking link. You can also track your order in your account dashboard under “My Orders.”

Sizing & Fit

9. How do I find the right size?
Please refer to our detailed Size Guide on each product page. We provide measurements for bust, waist, hip, and garment length. If you’re between sizes, we recommend sizing up for a more comfortable fit.

10. What if the size I ordered doesn’t fit?
No problem. We offer free exchanges for size swaps within 30 days of delivery. Items must be unworn, unwashed, and with all tags attached. Visit our Returns Center to start an exchange.

11. Are your dresses true to size?
Our sizing follows standard U.S. women’s measurements. However, each style may have a different fit (e.g., slim vs. relaxed). We encourage you to check the specific product measurements and read customer reviews for fit feedback.

12. Do you offer plus sizes or petite options?
Yes, we offer a range of sizes from XS to XL and some styles up to 2X or 3X. We also carry petite and tall lengths for selected items. Use the size filter on our catalog to find your preferred range.

Returns & Refunds

13. What is your return policy?
We accept returns within 30 days of delivery for a full refund (original shipping charges are non-refundable). Items must be unworn, unwashed, with all tags and original packaging intact. Final sale items are not eligible for return.

14. How do I start a return or exchange?
Visit our Returns Portal (link in the footer) and enter your order number and email address. Follow the instructions to print a prepaid return label. Drop off your package at any carrier location.

15. How long does it take to get a refund?
Once we receive your returned item, we inspect it within 3 business days. Refunds are processed to your original payment method and may take an additional 3–5 business days to appear, depending on your bank.

Product Information

16. What materials are your clothes made of?
We use high-quality fabrics such as cotton, linen, viscose, polyester blends, and sustainable options like Tencel™. Each product page lists the exact fiber composition and care instructions.

17. How should I care for my dress?
Always check the care label inside the garment. Most pieces are machine washable on a gentle cycle with cold water and hung to dry. Some delicate fabrics may require dry cleaning. We recommend washing inside out to preserve color.

18. Are your products ethically made?
Yes, we partner with factories that follow fair labor practices and comply with international safety and environmental standards. Our production is Oeko-Tex certified and we prioritize low-waste, responsible sourcing.

Account, Gifts & Promotions

19. Do you offer gift cards?
Absolutely. We offer digital e-gift cards in any amount. They are delivered by email instantly with a personalized message. Gift cards never expire and can be used on any product.

20. How can I get notified about sales and new arrivals?
Subscribe to our newsletter at the bottom of the homepage. You’ll receive exclusive early access, special promo codes, and updates on new collections. You can also follow us on Instagram and Facebook for daily inspiration and flash deals.