Last Updated: [Insert Date]

At BINOCHE STORE, we want you to love every piece you order. If something isn’t quite right, here’s everything you need to know about refunds.

What is the refund method?

The refund will be sent to your original payment method (credit card, PayPal, etc.) based on the refund method you selected during the return process. If you chose store credit, it will be applied to your BINOCHE Wallet (store credit balance) for future purchases.

When will I receive my refund?

Once we process your refund at our warehouse (within 3 business days of receiving your return), you will receive a refund confirmation email. Refund timing depends on your refund method and bank:

Refund Method Processing Time
BINOCHE Wallet (Store Credit) Within 24 hours
PayPal 2–5 business days
Credit/Debit Card 5–7 business days
Buy Now, Pay Later (Afterpay, Klarna, etc.) 5–7 business days

How do refunds work with Klarna / Afterpay / Affirm / Zip installment orders?

  • If you have returned some or all of your items, please allow us a few days to process your return. You will receive a confirmation email once we have received your return.

  • If your refund amount is less than the amount outstanding, your refund will be applied to reduce your remaining installments equally, so your future payments will be adjusted.

  • If your refund amount is greater than the remaining balance you owe, the remaining installments will be canceled, and the difference will be refunded to your original payment method.

  • If you have already paid all installments, the full refund will be issued to your original payment method.

  • If you have any other questions about your invoice, please contact your payment provider directly (Klarna, Afterpay, Affirm, or Zip).

How can I get a refund if my credit/debit card is no longer valid or has expired?

For security reasons, refunds are always processed to the original card used for payment. If your card has expired or is no longer active, don’t worry — the funds will still reach your bank account.

Please contact your bank or card issuer for assistance in accessing the funds. They will be able to receive the money on your behalf.

How do I check my refund status?

  1. Log in to your BINOCHE STORE account

  2. Go to My Account > Orders

  3. Locate the order and click “Order Details”

  4. Check the refund status under the order summary

You can also check your store credit balance under My Account > Wallet to see if a refund has been applied.

What is an ARN (Acquirer Reference Number)?

ARN stands for Acquirer Reference Number. Some credit/debit cards generate an ARN when a refund is successfully processed. The ARN will be displayed in your “Refund Details” page and we will also send it to you via email.

If you have not received your refund within the standard timeframe, please use the ARN to contact your bank for more status updates and information.

Why is the received amount less than the refund amount?

There are two common reasons:

  1. Your bank charged a currency conversion or processing fee (if applicable)

  2. The exchange rate has changed compared to the time of your original payment (for international transactions)

If you received less than the expected amount, please contact your bank to check the above scenarios.

What refunds are NOT available?

  • Original shipping fees – Non-refundable, unless the return is due to our error (wrong item sent or defective product)

  • Return shipping costs – If you used our prepaid label, the cost will be deducted from your refund

  • Final sale items – Not eligible for refund or exchange

  • Intimates and swimwear – Not eligible for return due to hygiene reasons (unless defective)

Can I withdraw my BINOCHE Wallet balance?

Wallet balances cannot be withdrawn. They can only be used toward future purchases on our Site. There is no expiration date on store credit.

What if I received a gift?

If you received a BINOCHE item as a gift and it was returned:

  • Refund will be issued as store credit to the gift recipient

  • Store credit can be used for future purchases on our Site

  • The original purchaser will not receive the refund

Contact Us

If you have any questions about your refund, need to check the status, or believe there has been an error:

📧 Email: [Insert Customer Support Email]
📬 Mail: [Insert Your Business Address]
📞 Phone: [Insert Phone Number, Optional]

Please include your order number in all correspondence for faster service.